Privacy Policy and Personal Data Processing – Fenix Commercial Solutions LLC
Effective Date: August 15, 2025
Fenix Commercial Solutions LLC (“the Company,” “we,” “us,” or “our”) recognizes the importance of protecting the personal information of our customers, suppliers, employees, and users of our services. This policy describes how we collect, use, share, and protect such information, in compliance with all applicable U.S. federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and The Campaign Registry (TCR) requirements.
1. Data Controller
Fenix Commercial Solutions LLC
Address: 9898 Bissonnet St, Houston, TX 77036, United States
Phone: +1 (281) 972-2027
2. Information We Collect
We may collect and process the following categories of personal data:
Identification and contact information: name, address, email, phone number.
Financial and business data: billing information, payments, credit history.
Communication data: records of consent and preferences for receiving SMS/MMS, emails, and calls.
Technical data: IP address, device identifiers, browsing data, and cookies.
Other information: any data you voluntarily provide when interacting with us.
3. Purpose of Processing
We use your personal data to:
Respond to requests, inquiries, and complaints.
Provide, manage, and improve our products and services.
Send notifications, updates, reminders, and promotions by email or SMS/MMS, only with your prior consent.
Comply with legal, regulatory, and contractual requirements.
Manage business relationships with customers, suppliers, and partners.
Conduct surveys, quality control, and market research.
4. SMS/MMS and Email Communications
In compliance with TCPA, CTIA, and TCR:
We will only send SMS/MMS and emails with your prior, express, and informed consent.
Consent is not a condition of purchase.
Message frequency may vary depending on interactions.
Charges: Message and data rates may apply according to your mobile carrier.
Opt-out: You may stop SMS/MMS at any time by replying STOP.
Help: You may reply HELP to receive assistance.
We maintain consent records as legal evidence.
5. Your Data Rights
Regardless of your state of residence, you have the following rights:
Right of access: Know what personal data we hold about you.
Right to correction: Request the correction of inaccurate or incomplete information.
Right to deletion: Request the deletion of your data when it is no longer needed or when you withdraw your consent.
Right to restrict processing: Limit how we process your data under certain circumstances.
Right to data portability: Receive your data in a structured format and transfer it to another controller.
Right to object: Refuse the processing of your data for direct marketing purposes.
Right to withdraw consent: At any time, without affecting the lawfulness of processing based on prior consent.
Right to file a complaint: With the applicable data protection authority or your state’s Attorney General.
6. Additional State-Specific Rights
In states such as California, Colorado, Virginia, Connecticut, and Utah, you may also have the right to:
Know if we sell or share your personal information.
Opt out of the sale or sharing of your data for targeted advertising.
Request limitations on the use of sensitive personal information.
7. Data Sharing and Transfers
We may share personal data with:
Service providers acting under our instructions (e.g., messaging and email platforms).
Legal or regulatory authorities when required by law.
Affiliated entities in the context of business operations (mergers, acquisitions, etc.), ensuring they meet the same protection standards.
For international transfers, we implement contractual clauses and appropriate safeguards.
8. Security
We apply reasonable physical, technical, and administrative measures to protect data from unauthorized access, use, or disclosure.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and contractual obligations.
10. How to Exercise Your Rights
You can exercise your rights by contacting us at:
Phone: +1 (281) 972-2027
Address: 9898 Bissonnet St, Houston, TX 77036
Please include: your name, contact information, a clear description of your request, and any documents necessary to verify your identity.
11. Changes to This Policy
We may update this policy to reflect legal, technical, or business changes. The updated version will be published with a visible effective date.